Philips Sonicare 9900 Prestige Rechargeable Electric Toothbrush Model HX9990/11 with Brush Head - Champagne
$329.99 reg $379.99
Sale save $50.00 (13% off)
ColorChampagne
In Stock
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Guests are saying
The Philips Sonicare 9900 Prestige electric toothbrush offers an impressive brushing experience with its smart features, including real-time feedback through the app, multiple cleaning modes, and a sleek design. Guests appreciate the thorough cleaning and the ability to track their brushing habits, making it easier to maintain oral hygiene. However, some have raised concerns about the app's connectivity and the durability of the product over time. Overall, it is a premium choice for those seeking an advanced oral care routine.
Summary created by AI from text of reviews reflecting recent feedback provided across different star ratings (includes incentivized reviews)
4.4 out of 5 stars with 608 reviews
ease of use: 3.58 out of 5
quality: 3.17 out of 5
value: 2.91 out of 5
54% would recommend
11 recommendations
5 out of 5 stars
10 May, 2026
originally posted on philips.com
Going strong 4 years later
We love our toothbrush. My wife and I both purchased one and wouldn’t have it any other way. We’ve had our brushes for over 4 years and the battery remains strong. We get constant great feedback from our dentist as well. It gives instant feedback on speed of brushing, pressure to help you brush just right. I will say coming from a manual brush understanding proper techniques to brush with took a while but with the app and tips it was so great. I would encourage anyone on the fence to go for it. It will be a great investment for your oral health.
4 out of 5 stars
9 May, 2026
originally posted on philips.com
I like that it has an app to use while brushing.
[This review was collected as part of a promotion.] I like the toothbrush and I'm still learning how to use it more efficiently and effectively
1 out of 5 stars
1 May, 2026
originally posted on philips.com
The issue is poor quality.
In many ways, I love this toothbrush. Yes, it's expensive, but the design is great. The problem is quality. My first broke within 12 months - basically, when I tried to replace the brush, the metal rod to which it attaches came away from the handle. I'm writing this review since a closely-related problem happened with my second one. This time, the material used to attach that metal rod to the handle is no longer solid but has become almost a gel. This means the neck of the toothbrush wobbles at the slightest touch making it unusable. I really wanted this toothbrush to work, but it's now a case of "fool me twice, shame on me".
1 reply from Philips Consumer Care team - 24 days ago
Hi there, we’re sorry to hear about your experience, and thank you for bringing this to our attention. We'd like to look into your case immediately and ensure a prompt resolution for your issue. Please consider reaching out to us via one of our social media channels. We are available 24/7 on Facebook, Instagram @Philips or X @PhilipsCare. Your questions and concerns are important to us, and we're here to help. Hope to speak to you soon! Best regards, Philips Consumer Care
1 out of 5 stars
Thumbs down graphic, would not recommend
26 April, 2026Verified purchase
(no review title)
Dead on arrival, target would not replace
5 out of 5 stars
16 April, 2026
originally posted on philips.com
Sturdy with Terrific Features
[This review was collected as part of a promotion.] This electric toothbrush holds its charge, has a terrific recharging travel case, and has seamless buttons. It also automatically turns off after 2 minutes.
2 out of 5 stars
15 April, 2026
originally posted on philips.com
Intensity keep going to low
Intensity will not stay on high. I have the adaptive setting turned off and it still goes to low. Even had it replaced, and it’s the same thing. I’m disappointed in the unit and regret spending so much money on it.
1 reply from Philips Consumer Care team - 1 month ago
Hi there, We are sorry to hear about your experience and thank you for bringing this to our attention. Please unpair or check the Sonicare app (it can override intensity), make sure you’re using a genuine brush head fully seated, fully charge the handle, wipe and dry the metal shaft and handle top to clear debris/moisture, then power the handle off/on and test. If it still drops to low, please consider reaching out to us via one of our social media channels. We are available 24/7 on Facebook, Instagram @Philips or X @PhilipsCare. Your questions and concerns are important to us, and we are here to help. Best regards, Philips Consumer Care
5 out of 5 stars
30 March, 2026
originally posted on philips.com
Best Model
[This review was collected as part of a promotion.] It’s great that it syncs with the app. It helps you track your brushing routine.
5 out of 5 stars
Thumbs up graphic, would recommend
13 March, 2026Verified purchase
Great for Brushing and Tracking
I've returned to this brand after using another for quite some time and still favor this one over the other brand. You can feel the sonic power when brushing. I did have to reinstall the brush as I had some problems initially getting the tracking to work on the application. But has been working quite nicely since bluetooth reinstall.
4 out of 5 stars
27 February, 2026
originally posted on philips.com
Does a great job but durability is questionable
This is the second Phillips sonicare I've had in less that two years. The first one vibrated itself loose and could no longer be used but fortunately it was still within warranty and I got it replaced without any fuss. My hope is that the second one lasts longer than the first one because they're pretty expensive and the warranty was not extended.
5 out of 5 stars
25 February, 2026
originally posted on philips.com
Nice electruc toothbrush from Phillips
Have had this a while now, I like the different options for cleaning, it charges very well and lasts ages, love it
4 out of 5 stars
13 February, 2026
originally posted on philips.com
Nearly perfect for travelers. Perfect for home.
I've been using this headset for over 4 years. After a few weeks, it was replaced under warranty because the motor was extremely noisy. It is one of the best designs with features currently on the market. The product feels premium, especially the case, which is very slim and sleek, saving a lot of space in hand luggage or a washbag when I travel. The USB-C charging port makes this case very universal to use with your daily phone cables. However, it has one downside, or to be more precise, I miss having a UVC lamp in this case to sanitize the brush heads. I hope the next generation of this slim case will include a UVC lamp, as it is very essential when traveling.
3 out of 5 stars
3 February, 2026
originally posted on philips.com
Losing Efficacy
I like this toothbrush but in the past couple of days its sensitivity and cleaning ability seems to have decreased. It no longer seems to notice what side of my mouth I am brushing and as a result it gives me incorrect information on where and how I brushed my teeth, and they don’t feel as clean as they used to.
4 out of 5 stars
26 January, 2026
originally posted on philips.com
So far so good.
[This review was collected as part of a promotion.] My last Sonicare died, and the replacement I had, I could not just buy a new cord for (a separate issue), so during Prime, I ordered my new Sonicare. It was pricey, even on sale, but so far it's doing well. It had a short learning curve (took two uses to get the hang of it), but it's doing reasonably well. I like the ability to increase the pressure, though it's not as good at whitening as my last one. I'm also concerned about how much the replacement heads will cost.
3 out of 5 stars
25 January, 2026
originally posted on philips.com
Good features not much on battery life.
[This review was collected as part of a promotion.] The first month battery life was good. Both brushes now need to charged much sooner.
5 out of 5 stars
Thumbs up graphic, would recommend
23 January, 2026Verified purchase
So far so good
I love this toothbrush so far. I have only been using it for a week, but it’s really helped me brush better! I love the assisted brushing for that purpose. It’s interactive. The toothbrush is so much lighter than my previous Sonicare, which is nice plus. The travel charging unit is sleek and doesn’t take up a ton of space. The stand charger is nice and the designer is less bulky than my previous Sonicare. I love the color of the toothbrush - it’s beautiful up close, so it doesn’t look terrible sitting on my counter. I ordered the cream/gold. My teeth definitely feel cleaner with this toothbrush. I’m hoping that my dentist will notice!
5 out of 5 stars
11 January, 2026
originally posted on philips.com
Product is stellar!
[This review was collected as part of a promotion.] My teeth feel cleaner than they ever have. Love the color and the simple holder.
5 out of 5 stars
10 January, 2026
originally posted on philips.com
This product is the best in 40 years
[This review was collected as part of a promotion.] I’ve used Sonicare for 40 years. It’s such a better toothbrush. It has improved over the years I never realized that they had a top level brush until this year. When I purchased a Sonicare for my cousin. He has really enjoyed it. I was sucking for a special When I ran a Roy the 9900 series.
2 out of 5 stars
3 January, 2026
originally posted on philips.com
Great toothbrush - until it breaks
I've had three of these handles now - I bought the first, it developed a fault and was replaced, the replacement developed the same fault and was also replaced. I'm torn because when it's working, I love it - it's quiet, and effective, and I like the app functionality - but three handles all developing the same issue (the shaft comes loose whereupon it's unusable to all intents and purposes - noisy and wobbly) seems to indicate a design flaw. I'm a careful, instruction-following person so I'm pretty sure it's not operator error!
1 reply from Philips Consumer Care team - 5 months ago
Hello and thank you for your rating and review regarding our HX9992 device. We would like to thank you also in advance for devoting the time and effort to prepare this feedback, as your personal experience with our products really matters. We would like to know more about your experience. As a result, we recommend you contact us via our social media such as Facebook, Instagram, X or via our official website where you will find more contact options available. Kind Regards,
2 out of 5 stars
16 December, 2025
originally posted on philips.com
Disappointed with the charging design
This should be mine 6 purchase and is really good but while charging better be careful warranty doesn't cover if while charging dropped only covered 50% voucher to do a repurchase
1 reply from Philips Consumer Care team - 5 months ago
Hi there, we’re sorry to hear about your experience, and thank you for bringing this to our attention. We'd like to look into your case immediately and ensure a prompt resolution for your issue. Please consider reaching out to us via one of our social media channels. We are available 24/7 on Facebook, Instagram @Philips or X (Twitter) @PhilipsCare. Your questions and concerns are important to us, and we're here to help. Hope to speak to you soon! Best regards, Philips Consumer Care
5 out of 5 stars
5 December, 2025
originally posted on philips.com
9900 Series
user friendly, easy in the hand to use, software on phone to monitor in real time the brushing cycle, great result and from a world renown dental hygiene company