Ninja 12c/Single-Serve Espresso & Coffee Barista System Black: Stainless Steel, Dishwasher-Safe, 60oz Capacity
$279.99
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- $79.91reg $129.91 Sale3 out of 5 stars with 1 ratings
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Guests are saying
The coffee and espresso maker offers versatility with its dual functionality, allowing guests to brew both coffee and espresso. Many appreciate the ease of use and the quality of the beverages produced. However, concerns about durability and reliability have been raised, with several guests experiencing issues after a year of use. Despite these challenges, the machine's design and features, such as the milk frother, have garnered positive feedback from those who enjoy making various coffee drinks at home.
Summary created by AI from text of reviews reflecting recent feedback provided across different star ratings (includes incentivized reviews)
3.7 out of 5 stars with 427 reviews
design: 3.6 out of 5
ease of use: 3.95 out of 5
easy to clean: 3.68 out of 5
quality: 2.7 out of 5
value: 2.66 out of 5
37% would recommend
64 recommendations
1 out of 5 stars
Thumbs down graphic, would not recommend
4 June, 2026
(no review title)
I have had trouble with the espresso side not poking the pods and giving me hot tan water. Followed directions for cleaning and used correct pods. Spent money on the extended warranty so they sent me another machine. After a month the same issue occurred. I could ve just bought a $20 mr coffee maker because those are more reliable.
4 out of 5 stars
27 May, 2026
originally posted on Shark Ninja
Ninja coffee maker
overall I do like the machine - the only reason i gave 4 vs a 5 rating is I did not realize that the nespresso original pods only do 1/2 cup of coffee
1 out of 5 stars
25 May, 2026
originally posted on sharkninja.com
Poor Reliability!!!
This product works well when it works. My experience has been awful with reliability as our first unit lasted 8 months and second one lasted 9 months. The espresso side will be very inconsistent and will brew sometimes and other times give a flat coffee with no foam. We spoke with support and got the original unit replaced back in August but the new one has failed again. We have reverse osmosis and water softener in our house and follow guidelines on cleaning the machine. Even in perfect conditions this thing won’t last. The support team said I’m out of luck and that here’s a 30% off coupon I can use to buy another. If you can’t make this right, I won’t be buying any other products in future.
1 reply from SharkNinja team - 8 days ago
Hi Korey, Thank you for taking the time to share this feedback with us. We recognize how disappointing it is to experience ongoing reliability issues with your Ninja Espresso & Coffee Barista System, especially after having a replacement unit fail and following proper maintenance steps. Please reach out to us through the link below so we can take a closer look at your situation and review this further with you. https://support.sharkninja.com/contact-us Kind regards, Ninja Kitchen
1 out of 5 stars
Thumbs down graphic, would not recommend
17 May, 2026
stops working!
stops working after a while and won't poke holes in the pods! so all you get is hot light brown water! I've descaled with vinegar and also descaler solution and nothing works. don't buy it!! reddit has the same complaints!
1 reply from SharkNinja Product Expert team - 17 days ago
Hi Becca, thank you for sharing your experience. We’re disappointed to hear that the machine stopped piercing the pods and is only brewing hot, light‑colored water even after descaling. We understand how frustrating that is, especially when you’ve already tried multiple troubleshooting steps. We’d like the opportunity to look into this further and help get your coffee maker back to brewing properly. Please contact our customer service team at 1‑800‑365‑0135, available Monday to Friday from 9 a.m. to 9 p.m. ET and Saturday from 9 a.m. to 6 p.m. ET, and we’ll do everything we can to make this right. Kind regards, Ninja Kitchen
2 out of 5 stars
14 May, 2026
originally posted on sharkninja.com
Good but unreliable.
When it works, it's works just fine. Unfortunately after six months it has started randomly resetting while brewing ( acts like a power outage). No other appliances affected so I know it's the Ninja. Several messages to the service email have gone unanswered.
1 reply from SharkNinja team - 20 days ago
Hi there, Thank you for taking the time to leave a review. We’re really unhappy to hear that your machine has started resetting during use, especially after only six months. We completely understand how frustrating this must be, particularly when you’ve already tried reaching out and haven’t received a response. This isn’t the level of service or product performance we aim to provide, and we’d like to make this right. Please click the link below to try our self‑troubleshooting steps. If troubleshooting is unsuccessful, someone from our team will reach out to continue assisting you. https://support.sharkninja.com/article/CFN600-Series-Ninja-Espresso-Coffee-Barista-System-Troubleshooting-Guide?redirect=false Kind regards, Ninja Kitchen
1 out of 5 stars
11 May, 2026
(no review title)
This thing is garbage. Always says it’s needs to be cleaned. What a waste of water to clean it every other day. Does not stay hot. Now I have error code there is a blockage in the water reservoir when I literally JUST CLEANED IT. Never getting a Ninja coffee maker again
1 reply from SharkNinja Product Expert team - 23 days ago
Hi Stephanie, thank you for sharing your experience. We’re disappointed to hear how frustrating this has been, especially with frequent clean alerts, temperature concerns, and now an error message appearing even after you’ve just cleaned the unit. We understand how disruptive this is and why it would take away from the enjoyment of your coffee routine. We’d like the opportunity to look into the blockage error and cleaning notifications to determine whether there may be an underlying issue and help identify a solution. Please contact our customer service team at 1‑800‑365‑0135, available Monday to Friday from 9 a.m. to 9 p.m. ET and Saturday from 9 a.m. to 6 p.m. ET, and we’ll do everything we can to make this right. Kind regards, Ninja Kitchen
1 out of 5 stars
Thumbs down graphic, would not recommend
11 May, 2026
waste of money
I've had 2 of this same coffee maker , and it's still broke and malfunctioned. They just don't make coffee machines like they used to. The 1st was defective and leaked all over my counter, Twice. It turned out that the waterline had tears in it. The 2nd replacement espresso side maker broke one year after use. On both machines the hot plate that holds the coffee pot does not work and only very very rarely turns on. At this point, it's just best to buy a single serve coffee machine. Because that's how I use this broken coffee maker, until I find a replacement. And to be honest, the Frother is just useless. It doesn't even get hot. You have to warm up the milk and hope it stays hot by the time you use the frother. pointless! These Ninja products have all been breaking in a short period of time. I will be going with a different brand from now on.
1 reply from SharkNinja Product Expert team - 23 days ago
Hi Mary, thank you for taking the time to share your detailed feedback. We’re disappointed to hear about the repeated issues you’ve experienced, especially the leaks, malfunctions, and the hot plate and frother not performing as expected after multiple units. We understand how frustrating this can be, particularly when you’ve invested in a product you expected to be reliable. To help move this toward a resolution, please contact our customer service team at 1-800-365-0135, available Monday to Friday from 9 a.m. to 9 p.m. ET and Saturday from 9 a.m. to 6 p.m. ET, and we’ll do everything we can to make this right. Kind regards, Ninja Kitchen
2 out of 5 stars
8 May, 2026
originally posted on sharkninja.com
Poor quality
Very disappointed. Used almost every day. I bought this unit December of 24 for Christmas. After about a month it started leaking out of the bottom of the machine . They did replace under warranty. Have had it over a year now and the puncture mechanism is not working. Will only puncture the bottom of the pods. Can't find replacement parts for it. For the money wish it would have lasted longer than a year.
1 reply from Sharkninja team - 27 days ago
Hi there, Thank you for taking the time to share your experience. It’s completely understandable to feel disappointed, especially when you’ve used the unit almost daily and have already been through a replacement once due to leaking. Expecting it to last longer than about a year for the price is absolutely reasonable. The issue you’re describing with the puncture mechanism not working properly, only piercing the bottom of the pods, can definitely affect the entire brewing experience, and we can see how frustrating it is not being able to find replacement parts easily. We’d really like the opportunity to take a closer look at this and see what options may still be available, including checking replacement part availability or other possible solutions. Please reach out to our support team here so we can review your case in more detail: https://support.sharkninja.com/contact-us Kind Regards, Ninja Kitchen
5 out of 5 stars
6 May, 2026
originally posted on sharkninja.com
Very simple to use!
I just love it my kids are mesmerizing by it so thank you very much for making a very good product have a beautiful day goodbye
2 out of 5 stars
6 May, 2026
originally posted on sharkninja.com
Doesn’t really work for me.
I received mine as a replacement for a defective different unit. It’s not really comparable. I purchased something else.
1 reply from SharkNinja team - 29 days ago
Hi there, Thank you for taking the time to share this feedback with us. We understand how disappointing it is when a replacement unit doesn’t compare to the original and doesn’t meet your expectations. We can see from your previous interactions that this was sent as a replacement, and we appreciate you letting us know how it worked out. If you’d like any assistance or have further questions, please feel free to reach out to us through the link below so we can help. https://support.sharkninja.com/contact-us Kind regards, Shark Home
2 out of 5 stars
4 May, 2026
originally posted on sharkninja.com
Waffle plate on espresso side faulty
I have had my machine for a little over a year. The brew side works fine but three months ago my espresso pod side stopped working properly. The waffle part no longer makes any marks on the top and it just produces steamed water and spills all over my counter. I can manually pierce the top but it doesn’t work as well. I’m so disappointed. Unfortunately now I see lots of reviews and posts from people having the same issue with no support from Ninja.
1 reply from Sharkninja team - 1 month ago
Hi there, Thank you for taking the time to share this. When you’ve invested in a product and see others reporting similar problems, it can easily feel discouraging and leave you questioning the support experience. What you’re describing, pods no longer being pierced correctly, the waffle pattern not forming, and hot water spilling instead of pulling espresso, can be incredibly frustrating to deal with. We’d recommend starting with our self‑help troubleshooting guide for your model, which walks through checks and performance issues: https://support.sharkninja.com/article/CFN600-Series-Ninja-Espresso-Coffee-Barista-System-Troubleshooting-Guide If you go through those steps and the issue isn’t resolved, please be sure to follow the instructions provided at the end of the guide. That process will allow the support team to review your case in more detail and determine what options may be available. Kind Regards, Ninja Kitchen
1 out of 5 stars
2 May, 2026
originally posted on sharkninja.com
Not puncturing espresso pods!
Same issue as a lot of other one star reviews. Waffle plate fell out and it's not longer puncturing pods. Support page is useless.
1 reply from SharkNinja team - 1 month ago
Hi there, Thank you for taking the time to leave a review. We understand how disappointing and unexpected this situation has been, particularly after experiencing puncturing issues with your espresso pods. A product you invest in should feel reliable, and we completely understand why this has caused concern. We can see that you’re currently being assisted by our team, and please rest assured that we’re committed to finding the best path forward for your satisfaction. Thank you for taking the time to share your feedback and for trusting us with your experience. It truly matters to us, and we appreciate the opportunity to help make things right. Kind Regards, Ninja Kitchen
2 out of 5 stars
30 April, 2026
originally posted on sharkninja.com
Not for me.
The water/coffee never gets hot enough. The "fresh" coffee is like drinking coffee that has been sitting out for 15 minutes. Other than that I would have loved the options for different coffees from one machine.
1 reply from SharkNinja team - 1 month ago
Hi Marcy, Thank you for taking the time to share your feedback. We’re sorry to hear that the coffee and water temperature did not meet your expectations, as we understand how important a properly heated cup is for enjoying your coffee. While we’re glad you appreciate the variety of coffee options the machine offers, we regret that the temperature impacted your overall experience. We recommend reviewing our troubleshooting guide, which may help address temperature concerns with your unit: https://support.sharkninja.com/article/CFN600-Series-Ninja-Espresso-Coffee-Barista-System-Troubleshooting-Guide If the issue persists, our Customer Care team would be happy to assist further. Kind regards, Ninja Kitchen
1 out of 5 stars
23 April, 2026
Do Not Buy
Don’t buy this. Mine only lasted about 1 year, conveniently right after the warranty. It’s a decent product that breaks on one side making it useless. A scam and I would not recommend whatsoever.
1 reply from SharkNinja Product Expert team - 1 month ago
Hello there, Thank you for sharing your review. We're truly sorry to hear about your experience with the Single Serve Coffee maker. We understand the disappointment when a part breaks, and you're unable to effectively brew a cup of coffee. We acknowledge how stressful this can be, especially that you're outside the warranty period, but we'd like to look at alternative options. We encourage you to contact us at 1-800-365-0135, we're available Monday through Friday from 9:00 a.m. to 9:00 p.m. ET and Saturday from 9:00 a.m. to 6:00 p.m. ET. Kind regards, Ninja Kitchen
5 out of 5 stars
20 April, 2026
originally posted on sharkninja.com
Amazing Machine!
So happy with this purchase! Now I have starbys at home!
3 out of 5 stars
5 April, 2026
originally posted on sharkninja.com
Once Great, Now Not So Much
This has been the best of both worlds for a while but now the drip stop doesn’t work and my coffee maker just randomly flooded and spilled all over me!! It happened multiple times and I’m disappointed bc this machine was the best in my opinion.
1 reply from SharkNinja team - 2 months ago
Hi there, Thank you for taking the time to share your experience with the Espresso & Coffee Barista System. We’re really sorry to hear about the issues you’ve encountered with the drip stop and the unexpected spilling. We can understand how upsetting and concerning this must be, especially since this machine had been such a favorite for you. This certainly isn’t the performance or experience we want for our customers. We’d like the opportunity to troubleshoot this with you and look into what may be causing the drip stop to fail and the overflow you described. Please reach out to our support team using the link below so we can assist you further: https://support.sharkninja.com/contact-us Thank you again for your honest feedback. Sincerely, Ninja Kitchen
3 out of 5 stars
23 March, 2026
originally posted on sharkninja.com
Just Meh!
I bought this in November, the espresso side started acting up. Contacted them, finally got it figured out and after I cut the cord, they sent me a new one. This one isn't much better, when I close the coffee side it leaks.
1 reply from SharkNinja team - 2 months ago
Hi there, Thank you for taking the time to leave a review. We’re devastated to hear that you’ve had to deal with issues not only with your original unit but now with the replacement as well. It’s completely understandable that discovering leaks on the coffee side would be incredibly disappointing. You deserve a product that works reliably, and we appreciate you sharing what’s been happening. We’d like to take another look and help get this resolved for you. Please use the link below to our support page, and follow the steps outlined in the guide for troubleshooting. https://support.sharkninja.com/article/CFN600-Series-Ninja-Espresso-Coffee-Barista-System-Troubleshooting-Guide?redirect=false Kind regards, Ninja Kitchen
1 out of 5 stars
Thumbs down graphic, would not recommend
16 March, 2026
Great till is wasnt...
Had for almost two year and now. It was great for the majority of it. It starting beeping and flashing the light in the middle of the night. Saying it needs to be cleaned. We keep cleaning it and it keeps on doing that. Also the part where the coffee grinds goes in, messes up and overfills and spills out everywhere
1 reply from SharkNinja Product Expert team - 3 months ago
Hi Tay, Thank you for your feedback. We’re disappointed to hear about your experience, especially with the overnight beeping/clean‑light alerts and grounds overfilling the brew chamber of your Espresso and Coffee Barista System. We understand how frustrating this can be, and we appreciate you sharing these details with us. This isn’t our usual standard, and we’d really like the opportunity to make this right. For further assistance, please contact our Ninja customer support team at 1‑800‑365‑0135, available Monday to Friday from 9 a.m. to 9 p.m. ET and Saturday from 9 a.m. to 6 p.m. ET, so we can take a closer look and explore the options available to you. Kind Regards, Ninja Kitchen
1 out of 5 stars
Thumbs down graphic, would not recommend
7 March, 2026Verified purchase
(no review title)
Disappointed that it didn't come with the grinder. Would not spend the money again.
1 reply from SharkNinja Product Expert team - 3 months ago
Hi Pamela, thank you for sharing your feedback with us. We’re sorry to hear that the coffee maker didn’t meet your expectations, especially since you were hoping it would come with a grinder included. We understand how disappointing that can be when the features don’t fully match what you had in mind. We still hope you’re able to enjoy the coffee maker and get great use out of it. If you ever need product support or assistance, please feel free to reach out. We’re always here to help. You can contact our customer service team at 1‑800‑365‑0135, available Monday to Friday from 9 a.m. to 9 p.m. ET and Saturday from 9 a.m. to 6 p.m. ET. Kind regards, Ninja Kitchen
2 out of 5 stars
1 March, 2026
originally posted on Shark Ninja
Would not recommend
Do not purchase this item if you plan on making espresso for more than 1 year. The espresso function malfunctioned after 1 year of using it and past its warranty so they only offered 30% off. Why repurchase if it is just going to break again??Upon further research and looking at reviews, this is a VERY common issue. It appears Ninja has not been taking their feedback seriously and is not fixing this issue for this particular model. It was good while it lasted but not worth the money since it won’t last long!
1 reply from SharkNinja team - 3 months ago
Hi there, Thank you for taking the time to share this feedback with us. We’re really sorry to hear about the trouble you experienced with your Ninja Espresso & Coffee Barista System, especially after only a year of use. We understand how disappointing this must be, and we appreciate you letting us know. We’ll be sure to share your feedback with our team so they can review it further. Kind regards, Ninja Kitchen