Shark Power Detect 2-in-1 Cordless Robot Vacuum and Mop with NeverTouch Pro Base RV2820ZE 5" Cleaning Path Black
$999.99
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Return this item in store within 90 days for a full refund.
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Guests are saying
This robot vacuum and mop combo has garnered mixed feedback from guests, highlighting its effectiveness in cleaning hard floors and rugs while also providing a decent mopping function. Many guests appreciate its ease of use and the convenience it brings to their cleaning routines. However, concerns about navigation issues, maintenance challenges, and inconsistent performance have been noted. Overall, it serves as a helpful tool for maintaining cleanliness in homes with pets and busy lifestyles.
Summary created by AI from text of reviews reflecting recent feedback provided across different star ratings (includes incentivized reviews)
4.0 out of 5 stars with 215 reviews
33% would recommend
3 recommendations
2 out of 5 stars
17 June, 2026
originally posted on sharkninja.com
(no review title)
Only good for spot cleaning, does not do a good job. Only used the mopping feature 2-3 times and pad started smelling musty. States mop pads only need to be changed every 2 months.
1 reply from SharkNinja team - 6 days ago
Hi there, Thank you for your feedback and we’re really sorry for the earlier confusion and for your experience. We understand how frustrating it must be to deal with a musty mop pad and results that don’t meet expectations. After a wet cleaning mission, the NEVERTOUCH™ base is designed to automatically wash the mop pad. We also recommend machine washing the mop pad every three months, or replacing it as needed. However, if you’re noticing odors sooner, washing the pad more frequently and ensuring it fully dries between uses can help prevent mustiness. For more details, you can review the FAQ here: https://support.sharkninja.com/article/RV2800ZE-RV2800YE-RV2800YS-Series-Shark-POWERDETECT-NeverTouch-Base-Robot-Vacuum-FAQs?redirect=false If you need further assistance, you can also contact our support team here: https://support.sharkninja.com/contact-us Kind regards, Shark Home
2 out of 5 stars
12 June, 2026
originally posted on sharkninja.com
(no review title)
It was great when I first got it. Less than 2 years later I have replaced almost every part on it to get it to mop properly and the mop plate still will not stay connected and water leaks to the bottom of the base. The only thing I was offered was 30% off a new vacuum.
1 reply from SharkNinja team - 11 days ago
Hi there, Thank you for taking the time to leave a review. We’re devastated to hear about the ongoing issues you’ve experienced, especially after replacing multiple parts, that’s understandably very frustrating. This certainly isn’t the experience we want you to have. We’d really like the opportunity to take another look at this for you, particularly with the mop plate not staying connected and the leakage you’ve described. Please click the link below to try our self‑troubleshooting steps. If troubleshooting is unsuccessful, someone from our team will reach out to continue assisting you. https://support.sharkninja.com/article/RV2800S-RV2800AE-RV2800VE-Series-Shark-Detect-Pro-Self-Emptying-Robot-Vacuum-Troubleshooting-Guide?redirect=false Kind regards, Shark Home
5 out of 5 stars
4 June, 2026
originally posted on influenster.com
Mop and vac at the same time
This robot by shark is amazing. I am very happy to have found this one. This is actually the second one i buy . First of all is very easy to install, it has its own app where you can register in a few minutes and then it connects through wifi . The first step is scanning your home and carpet and then you can divide them or name as you want . This robot has its own base and two water dispensers one for clean water and one for dirty water because it does both mop and vac . You can choose which one you want or both at the same time . It navigates easily everywhere. The filters are very easy to clean and It comes with extra ones in the box . Ones a week you can empty the container and check for dirt just to make sure its working ok. It indicates you if any problems are present. I think its worth every single penny. Highly recommended
5 out of 5 stars
4 June, 2026
originally posted on Shark Ninja
Love it!!
Love her!! Gets the job done, love that it blows air into corners to not miss any debris
1 out of 5 stars
29 May, 2026
originally posted on sharkninja.com
Theoretically awesome, falls SO short...
I dropped a little extra money to get this (at the time) top of the line robot vacuum. My Roomba had finally given up the ghost. The Shark app is exceedingly unfriendly. Notifications don't always come through, you often have to open the app to see them. Where the Roomba would have an example tutorial video easy for my children to use to fix any error codes, the shark not only doesn't have that, but if you're savvy enough to follow the links to get to the manual, the manual PDF will not download. Admittedly, I tax this robot. We have a six-person household with two dogs and three cats. That being said, the only person who seems to be able to fix the robot is me or my partner, and it never stays fixed for more than a day. There are constant error codes, and because of the unfriendliness of the App, they are difficult to fix.
1 reply from SharkNinja team - 24 days ago
Hi there, Thank you for taking the time to share this feedback with us. We understand how challenging it is to deal with frequent error codes and a difficult app experience, especially in a busy household where you rely on your Shark PowerDetect to keep things running smoothly. We can see that you recently reached out to our team, and an agent will be responding shortly to continue assisting you. In the meantime, please click the link below to try our self‑troubleshooting steps and follow the instructions provided. If troubleshooting is unsuccessful, one of our agents will reach out to continue assisting you. https://support.sharkninja.com/article/RV2800ZE-RV2800YE-RV2800YS-Shark-POWERDETECT-NeverTouch-Base-Robot-Vacuum-Troubleshooting-Guide If you have any further concerns or questions, please feel free to contact us through the link below. https://support.sharkninja.com/contact-us Kind regards, Shark Home
3 out of 5 stars
25 May, 2026
originally posted on sharkninja.com
Good vacuum, mop is so-so
We've had this robot now for about two years. I frequently/routinely clean all facets of the robot and base to include using mini tools to clean crevices and tubing. PROs: Vacuums hard floors and rugs with no left behind dirt or hair Battery life for vacuuming covers entire 1st floor Mopping seams to do well enough to keep things clean if done often with map change outs every 3rd "mission." CONs: Has an extremely hard time ramping up and into the base! We have to constantly return it manually after mopping 9/10 times and vacuuming 2/10 times. Base will not always evacuate/suck-up contents of dust cup from robot especially when manually returned to base. *This was never an issue with the previous non-mopping version Robot dust cup frequently is unable to fully empty into base. *This was never an issue with the previous non-mopping version Robot dust cup will be found overflowing with pet hair and dust into brushes. *This was never an issue with the previous non-mopping version Robot roller constantly entangled with women's hair. Mop plate rusts at metal components. Mop plate velcro strips fall off and are unable to be reglued properly back. Base does not do a good job of cleaning mop and has recently stopped cleaning all together. Overall, the unit does a fairly good job. We still vacuum and steam mop our floors. Compared to our 2nd floor, the 1st floor is cleaner with the Shark robot.
1 reply from SharkNinja team - 29 days ago
Hi there, Thank you for taking the time to share this detailed feedback with us. We understand how frustrating it is to experience ongoing issues with your Shark PowerDetect, especially with docking, self‑emptying, and the mop components not holding up as expected despite your regular maintenance. We appreciate you highlighting both the positives and the areas of concern. If you’re still experiencing these issues, please click the link below to try our self‑troubleshooting steps and follow the instructions provided. If troubleshooting is unsuccessful, one of our agents will reach out to continue assisting you. https://support.sharkninja.com/article/RV2800ZE-RV2800YE-RV2800YS-Shark-POWERDETECT-NeverTouch-Base-Robot-Vacuum-Troubleshooting-Guide If you have any further concerns or questions, please feel free to reach out to us through the link below. https://support.sharkninja.com/contact-us Kind regards, Shark Home
5 out of 5 stars
6 May, 2026
originally posted on sharkninja.com
Love everything about it
I was reluctant to get a robot vacuum/mop, but now that I have I can't see myself without it. It does everything I would expect it to do and more. The only thing that would make it better is if it washed the dishes, too.
3 out of 5 stars
6 May, 2026
originally posted on sharkninja.com
Disappointed
I bought this a couple of months ago. The box did not have the cleaning fluid or an owners manual. Now I can’t get the sharkclean.eu to download. I have had 2 of the shark robots and it surprises me. I really want to use it.
1 reply from SharkNinja team - 1 month ago
Hi there, Thank you for taking the time to share this feedback with us. We understand how frustrating it is to be missing key items like the cleaning fluid and owner’s manual, and how disappointing it can be to run into issues accessing the website when you’re eager to start using your Shark PowerDetect. Please reach out to us through the link below so our team can help provide the missing information and assist with getting everything set up properly. https://sharkclean.eu/ Kind regards, Shark Home
5 out of 5 stars
3 May, 2026
originally posted on sharkninja.com
Great Robotic Vacuum
Bought this a few weeks ago. Easy setup and amazed at the amount of dirt and debris it picks up. Mopping woks great as well! Recommend
1 out of 5 stars
1 May, 2026
originally posted on sharkninja.com
Dont buy
Just dont buy and remmber i told you First off all noisy Disaster when it come for navigation Got broken and guess what no available parts for about 4 months so obviously discontinued Also its scuffed all my furniture as the sensors r the worst Wast of mony shane on you shark
1 reply from SharkNinja team - 2 months ago
Hi Lilly, Thank you for taking the time to leave a review. We’re very sorry to hear about your experience and understand how frustrating the noise, navigation issues, lack of available parts, and damage to your furniture have been. This is certainly not the experience we want for our customers, and we apologise for the disappointment caused. We’d recommend visiting the link below to sign up and stay informed about updates or availability related to your model: https://www.sharkninja.com/search?q=RV2820ZE&lang=en_US If you’d like further help, please contact our customer support team here: https://support.sharkclean.com Kind regards, Shark Home
1 out of 5 stars
1 May, 2026
originally posted on sharkninja.com
Always broken!
Parts are always breaking and needing to be replaced. Then the parts that need to be replaced are always out of stock!! So frustrating!!
1 reply from SharkNinja team - 2 months ago
Hi Catarina, Thank you for taking the time to leave a review. We’re very sorry to hear about the issue with parts breaking and needing frequent replacement, and that the required parts are often out of stock. We understand how frustrating this must be. You can sign up to be notified when parts are restocked at the link below. Restocks typically occur within 2 to 4 weeks, although this may vary: https://www.sharkninja.com/search?q=RV2820ZE&lang=null If you need further assistance, please reach out to our Customer Support team here: https://support.sharkninja.com/contact-us We appreciate your patience and feedback. Kind regards, Shark Home
1 out of 5 stars
30 April, 2026
originally posted on sharkninja.com
Junk.
Junk! I am on my third one. This company refuses to refund my money So I can move on from this nightmare of a product. They just keep sending me machines that don’t work after 3 months. Vacuum part works fine. The mopping part works half the time. Save your money and buy an iRobot. Beware of the 5 star reviews. Those people get paid to post a 5 star review.
1 reply from SharkNinja team - 2 months ago
Hi there, Thank you for taking the time to leave a review. We’re really sorry to hear about your experience and understand how frustrating it must be to go through multiple replacements and continue to have issues, particularly with the mopping function not working reliably. That’s certainly not the experience we want for our customers, and we apologise for the inconvenience and disappointment this has caused. We’d like the opportunity to review your case further and see how we can help. Please contact our customer support team directly using the link below: https://support.sharkninja.com/ Kind regards, Shark Home
5 out of 5 stars
6 April, 2026
originally posted on sharkninja.com
Dougal is AWESOME!
I bought this not even a month ago and I’m obsessed! I have 1 dog, 1 cat, and a dog that im watching for a couple of months and I have not been comfortable to walk barefoot on my floors because they stay icky due to puppy paws and shedding. I love how this vacuum/mop cleaned my floors in the first use! I was AMAZED! It gets under the snake enclosures and as close to corners as it can. It never gets stuck or readjusts its mission when the cat is trying to swipe at it. The app is super handy and easy to navigate. The suction for the vacuum is perfect with its 3 levels. I’ve told several people about this product already and I’ll keep doing it! I named him Dougal and he’s the best lol. Great product, 10/10 do recommend!
4 out of 5 stars
29 March, 2026
originally posted on sharkninja.com
(no review title)
I bought 2 weeks ago and its a great product and it cleans well.
2 out of 5 stars
22 March, 2026
originally posted on sharkninja.com
(no review title)
The side brush continues loose from the body every single time I ran the robot. That's annoying.
1 reply from SharkNinja team - 3 months ago
Hi there, Thank you for taking the time to leave a review. We’re really sorry to hear how frustrating it’s been dealing with the side brush coming loose every time your robot runs. We understand how disappointing it is when something so simple keeps interrupting your cleanings. We’d like to take a closer look and help get this resolved for you. Please visit our support page via the link below, where you’ll find step-by-step guidance to troubleshoot and resolve the problem. Our team is here to support you every step of the way. https://support.sharkninja.com/global-search/RV2800 Kind regards, Shark Home
1 out of 5 stars
11 March, 2026
originally posted on sharkninja.com
Bad connections.
Dock doesn’t stay powered and it constantly disconnects from wifi. I’ve tried four different outlets, all of which don’t have problems with any other items. I’ve tried a million times to troubleshoot the wifi connectivity. I’ve had this less than a week and it’s worked correctly only once. The one time it did function it worked well.
1 reply from SharkNinja team - 3 months ago
Hi Molly, Thank you for sharing your experience with us. We’re sorry to hear that your dock isn’t staying powered and the robot has been disconnecting from Wi‑Fi. Since it worked correctly once, it sounds like something may be interfering with the dock’s power supply or the robot’s internal connection, and we’d like to take a closer look to get this resolved for you. Please reach out to us through our support page so we can assist further: https://support.sharkninja.com/contact-us We appreciate you taking the time to let us know, and we’re here to help get your robot performing the way it should. Warm regards, Shark Home
5 out of 5 stars
8 March, 2026
originally posted on sharkninja.com
Simply the best
Have had for a few months now and this thing is incredible. Honestly kind of life changing. My floors have never been cleaner and I don’t have to do anything.
2 out of 5 stars
28 February, 2026
originally posted on sharkninja.com
Okay when it works
Had this machine over a year ago it worked great at the beginning but now it’s just junk. Cleaned it extremely well but still does not work even buying a new water canister. I messed up and did not get the extra warranty.
1 reply from SharkNinja team - 4 months ago
Hi Dan, Thank you for taking the time to leave a review. We’re deeply sorry to learnt that PowerDetect stopped working even after you purchased a new canister. We’re here for you and want to make this right. We’d recommend that you refer to our self-help guide below to help troubleshoot the issue you’re experiencing. If the steps are unsuccessful, please follow the directions provided at the end of the guide. https://support.sharkninja.com/en-CA/article/RV2800ZE-RV2800YE-Series-Shark-POWERDETECT-NeverTouch-Base-Robot-Vacuum-Troubleshooting-Guide-ca Kind regards, Shark Clean
1 out of 5 stars
Thumbs down graphic, would not recommend
27 February, 2026Verified purchase
Don't. Just don't.
At minimum, a vacuum should suck up dust off a hardwood floor when it goes over it. It barely does that. There is stuff emptied into the base unit after a trip, but there’s about as much stuff left on the floor. On top of that, the navigation doesn’t work very well, as it often skips rooms entirely and claims that it cleaned them. It has randomly started cleaning at night a couple times, even though it is NOT on any schedule. The manual is missing information. It came with extra pieces that do not fit anywhere and aren’t mentioned in the manual. The app is very buggy. It’s all very slow. If you change your wi-fi network, it forces you to delete all your settings and maps and add the robot again. I spent over 90 minutes on it. Each attempt it fails for a different reason. I can’t tell what makes me a worse person: selling or giving this to some innocent person, or putting it in the landfill.
1 reply from SharkNinja Product Expert team - 4 months ago
Hello there, thank you for sharing your experience. We’re sorry to hear the Power Detect Robot Vacuum hasn’t been performing as expected; from weak pickup and navigation issues to app and setup frustrations. That’s not the experience we want for our customers. We’d really like the chance to help troubleshoot the cleaning and mapping concerns, identify the extra parts you received, and assist with the app or Wi‑Fi setup. Please reach out to our customer support team at 1-888-228-5531 (Monday to Friday: 9 AM to 9 PM ET and Saturday: 9 AM to 6 PM ET). We’re here to help make this right. Kind Regards, Shark Robot
4 out of 5 stars
17 February, 2026
originally posted on sharkninja.com
Love how it mops and vacuums
I purchased the Matrix Plus over month ago and was well pleased with how it cleaned. So I decided to upgrade to the PowerDetect NeverTouch Pro which will mop, clean and dry the mop pad, empty the dirty water, while refilling the robot with cleaning solution for its next job. It also vacuums well and I love how my carpeted areas always look clean and well maintained. I hardly ever have to touch it, hence it's name NEVERTOUCH PRO. I love the robot but what I think really needs work is the app. It's so frustrating to have this fantastic cleaning robot and yet have it supported by this outdated app with really few available functions. The app.is keeping this particular unit from receiving its deserved 5 stars. I would still recommend this Shark robot nevertheless.