Fitbit Versa 4 Smartwatch - Copper Rose Aluminum with Pink Sand Band

A: Hi, Lynn. We're sorry to hear about this. The Fitbit app is compatible with most popular phones and tablets. To set up and use your Fitbit products and services, make sure that your phone meets the following requirements:  Your iPhone is running the latest version of iOS. To check, tap Settings   General  Software Update. Your Fitbit device is up-to-date. The Fitbit app is up-to-date. For more information, see How do I use the Fitbit app? Your iPhone is connected to cellular data or Wi-Fi. The Bluetooth setting on your iPhone is turned on. To check, tap Settings   Bluetooth . If you use more than one phone or tablet to sync, make sure the other device isn't nearby. If the device is nearby, turn off Bluetooth on it. Your FitBit device is charged. Also, try these syncing tips: Restart your phone.  Remove the Bluetooth connection between your iPhone and your Fitbit device: Remove all other Fitbit devices from your account and from the list of connected Bluetooth devices on your phone. Please reach out to our customer support team if you have any further questions.

A: I HAD a versa 3 and used it during my water aerobics class once. I researched whether it could be used in the pool and the answer was yes that 50 m was OK. Sad to say that was NOT true. its dead!!!

A: I have used by Fitbit Versa 3 for water aerobics for1 1/2 years. No problems.

A: I HAD A VERSA 3. The second day I took water aerobics, I felt shocks going thru my wrist and looked at the watch only to see that the face wasn't lit and it was completely dead.

A: Hi JC, thanks for reaching out about the Fitbit Versa 4 Smartwatch Aluminum. Fitbit Versa 4 water resistance rating: 50 meters and is okay to wear in the pool. If you have any additional questions, we welcome you to contact MyTGTtech at 833-848-8324 every day, between 7 am-11 pm CST.

A: Great question, Nd. Yes, the Versa 4 will help you keep track of how many floors you’ve climbed. It will also count your steps, distance, and calories burned throughout the day. Here’s a guide with more information: https://support.google.com/fitbit/answer/14236510

A: Hi, thanks for reaching out about the Fitbit Versa 4 Smartwatch Aluminum Yes, the Fitbit Versa 4 does track stairs climbed (referred to in the app as "Floors"). If you have any additional questions, we welcome you to contact MyTGTtech at 833-848-8324 every day between 7 am and 11 pm CST.

A: Hey there, Jane. If you receive an error message when you try to move your account, your Google Account might not be compatible with Fitbit. Choose a different Google Account or create a new one. If you're eligible but still have a problem moving your account, we'd be happy to assist here: https://support.google.com/googlehealth/gethelp

A: Hi, thanks for reaching out about Fitbit Versa 4 Smartwatch Aluminum. This is a common Fitbit + Google account linking issue on newer models like the Versa 4 (since Fitbit now uses Google accounts). 🚫 What the error means “Your Fitbit Google account is linked to another Fitbit” This means: Your Google account is already connected to a different Fitbit profile/device Fitbit only allows one Google account ↔ one Fitbit account at a time ✅ How to fix it ✅ Option 1 — Log into the correct Fitbit account (most likely fix) Open the Fitbit app Try signing in with: The same Google account you’re using now If it logs you into an existing Fitbit account → that’s the one already linked 👉 You may have created a Fitbit account in the past without realizing. ✅ Option 2 — Remove the old link (best clean fix) If you want to use this new watch on a different Fitbit account: Go to: https://accounts.google.com/permissions Find Fitbit Click Remove Access Then: 4. Open Fitbit app again 5. Try linking your Google account fresh ✅ Option 3 — Sign out of the old Fitbit account in the app If the app is logged into the wrong account: Open Fitbit app Tap profile icon Scroll down → Log out Log back in using your Google account ✅ Option 4 — Factory reset your Fitbit Versa 4 If the watch itself is tied to another account: On the watch: Settings → System → Factory Reset Set it up again from scratch ⚠️ Important things to know Fitbit accounts cannot share a Google account You cannot merge two Fitbit accounts If your Google account is tied to an old Fitbit you no longer have, you still need to remove the link 👍 Quick summary This is an account conflict, not a hardware issue Fix by: Logging into the correct Fitbit account ✅ OR Removing the old Google–Fitbit connection ✅ If you have any additional questions, we welcome you to contact MyTGTtech at 833-848-8324 every day, between 7am-11pm CST.

A: Hi there, Bobbi. Our recommendation is to reach out to the retailer directly to confirm if this is being sold as new or used. Reach out to us here if you have any other questions: https://support.google.com/fitbit/gethelp

A: Hi, thanks for reaching out about Fitbit Versa 4 Smartwatch Aluminum. ❌ No — the Fitbit Versa 4 is not a new watch. 📅 Why it’s not considered “new” The Fitbit Versa 4 was officially released in September 2022. That makes it a few years old as of today (April 2026), even though it may still be sold as brand‑new in stores or online. ✅ What “new” can still mean You may see it labeled “new” at retailers — this simply means: It’s unused In original packaging Covered by a manufacturer warranty However, it is not a newly introduced or latest‑generation model. 🔍 Context in Fitbit’s lineup The Versa 4 launched alongside the Fitbit Sense 2 and Inspire 3 in 2022 Fitbit has since shifted more focus to Google Pixel Watch models The Versa 4 remains a current, supported product, but not the newest one. ✅ Should you still consider it? The Versa 4 is still popular because it offers: Built‑in GPS 6‑day battery life Sleep & fitness tracking Slim, lightweight design If you want solid fitness tracking without needing the newest hardware, it can still be a good buy—especially if discounted. If you have any additional questions, we welcome you to contact MyTGTtech at 833-848-8324 every day, between 7am-11pm CST.

A: Hi there, Flo. Sorry to see you’re having trouble with the Versa 4 lately — a quick reset will normally bring things back to normal. Press and hold the button for 10 seconds until the Fitbit logo appears on the screen, and then release the button. If this doesn’t fix it, reach out to us here: https://support.google.com/fitbit/gethelp

A: Hi, thanks for reaching out about Fitbit Versa 4 Smartwatch Aluminum. A black screen on a Fitbit Versa 4 can be frustrating, but it is often just a software glitch or a deep-discharge battery state rather than a dead device. Since your screen isn't displaying anything, we’ll move through these fixes from the easiest to the "last resort" options. 1. The "Force Restart" (Most Likely Fix) A simple restart can unfreeze the display if the watch is actually "on" but the screen is stuck. The Move: Press and hold the side button for at least 10 seconds. The Goal: Keep holding until you see the Fitbit logo appear on the screen. Once you see the logo, release the button. 2. The "Deep Charge" Reset If your battery was completely drained, it can sometimes enter a "hibernation" state where it won't even show the charging icon immediately. The Move: Plug your Versa 4 into the charger and let it sit for at least 2 hours, even if nothing shows up. The Trick: While it is still on the charger, perform the Force Restart (hold the button for 10+ seconds) again. Sometimes it needs that extra "kick" from the power source to wake the screen. 3. Change the Clock Face (App Fix) If the watch is vibrating (e.g., when you hold the button or get a notification) but the screen is black, the "Clock Face" software might have crashed. The Move: Open the Fitbit App on your phone > Tap your Profile/Device icon > Gallery > Clocks. The Goal: Select a different, basic clock face (like one made by Fitbit) and install it. This often "forces" the screen to refresh and turn back on. 4. The "Last Resort" Factory Reset Only do this if the watch is vibrating but the screen refuses to show a logo after trying the steps above. Note: This will wipe your data. Press and hold the button for about 8 seconds until the watch vibrates. When you feel the vibration, release the button and immediately press and hold it again. Wait for the Fitbit logo to appear; as soon as it disappears, release the button and immediately press and hold it one more time. You should feel a vibration, then the watch will begin the reset process. If you have any additional questions, we welcome you to contact MyTGTtech at 833-848-8324 every day, between 7am-11pm CST.

A: Hi there, Jennifer J. Yes, the Versa 4 can display your step count right on the screen. The specific way it appears will depend on the watch face you select.

A: Hi, thanks for reaching out about Fitbit Versa 4 Smartwatch Aluminum Yes, your steps can be displayed directly on the watch face, but it depends on which clock face you choose. The Fitbit Versa 4 comes with a default clock face (usually called "Paths Standard") that shows your step progress, but it may not show the exact number until you tap the screen or swipe up. If you have any additional questions, we welcome you to contact MyTGTtech at 833-848-8324 every day, between 7am-11pm CST.

A: Thanks for asking, lstmnd2. Unfortunately, the Versa 4 can’t track blood pressure. However, it can detect your heart rhythm. When you use the Fitbit ECG app, your heart rhythm data is analyzed for signs of AFib. Check this article for more information: https://support.google.com/fitbit/answer/14236718?hl=en

A: Hi, thanks for reaching out about the Fitbit Versa 4 Smartwatch Aluminum No, the Fitbit Versa 4 does not take blood pressure readings. If you have any additional questions, we welcome you to contact MyTGTtech at 833-848-8324 every day between 7 am and 11 pm CST.

A: Thanks for asking, Cellssfitnes. Yes! The Versa 4 will help you keep track of your steps throughout the day along with your heart rate, estimated calories burned, and track your sleep. Check this link for more features: https://support.google.com/fitbit/answer/14237105?hl=en

A: Hi, thanks for reaching out about Fitbit Versa 4 Smartwatch Aluminum Yes, the Fitbit Versa 4 counts steps exactly like the Apple Watch, but there are some differences in how the two brands count your daily movement. Fitbit is designed around a 10,000-step goal. The step count is the most prominent number on the screen, and you get a celebratory "buzz" on your wrist when you hit that goal. On the other hand, Apple prioritizes Calories (Move) as its primary goal. While it definitely counts steps, they are tucked away in a menu. You have to scroll down in the Activity app to see your specific step total. If you have any additional questions, we welcome you to contact MyTGTtech at 833-848-8324 every day, between 7am-11pm CST.

A: Thanks for the question, Zen. Yes, the Versa 4 allows you to reply to text messages using quick replies or voice dictation. However, you are not able to initiate a phone call directly from the device. Here’s a guide with more information: https://support.google.com/fitbit/answer/14237935

A: Hi, thanks for reaching out about Fitbit Versa 4 Smartwatch Aluminum Yes, the Fitbit Versa 4 lets you receive calls and texts, and you can answer calls and send quick text replies from your wrist, but you cannot initiate calls or texts directly from the watch; it uses your nearby phone's Bluetooth for these functions, working with both Android and iPhone for notifications, though full text reply features are best with Android. If you have any additional questions, we welcome you to contact MyTGTtech at 833-848-8324 every day, between 7am-11pm CST.