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Shark Matrix Self Empty Cordless Robot Vacuum for Carpets & Hardfloors RV2310AE 5.5" Cleaning Path Black - 2 of 4Shark Matrix Self Empty Cordless Robot Vacuum for Carpets & Hardfloors RV2310AE 5.5" Cleaning Path Black - 3 of 4Shark Matrix Self Empty Cordless Robot Vacuum for Carpets & Hardfloors RV2310AE 5.5" Cleaning Path Black - 4 of 4
Shark Matrix Self Empty Cordless Robot Vacuum for Carpets & Hardfloors RV2310AE 5.5" Cleaning Path Black - 1 of 4

Shark Matrix Self Empty Cordless Robot Vacuum for Carpets & Hardfloors RV2310AE 5.5" Cleaning Path Black

$499.99

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At a glance

About this item

Highlights

  • LEAVES NO SPOTS MISSED: With Matrix Clean, the robot vacuum cleans using a precision grid taking multiple passes over dirt and debris for deep cleaning coverage.
  • INCREDIBLE SUCTION: Powerful suction captures dirt and debris on carpets and hardwood floors tackling even the toughest of messes in your home.
  • EMPTIES ITSELF: Self-empties after each clean into a bagless base that holds up to 45 days of dirt and debris. The bagless base does not require any additional purchase of disposal bags like traditional auto empty robots.
  • SELF-CLEANING BRUSHROLL: Digs deep into carpets and directly engages hardwood floors pulling up debris, hair, and dirt from all surfaces in your home – engineered to pick up more hair and is anti-hair wrap.
  • PRECISION HOME MAPPING: 360° LiDAR vision quickly and accurately maps your home so your robot can methodically clean detecting and avoiding objects in its path, day, or night, adapting to everyday changes in the home.
  • PERFECT FOR HOMES WITH PETS: Powerful vacuum suction and self-cleaning brushroll help capture pet hair, dust, and dander.
  • ADVANCED TARGETED CLEANING: With a tap in the SharkClean® app you can target rooms and spots with Matrix Clean for 30% better cleaning on carpets and hard floors (vs. RV2310AE single pass tested on level loop sand).
  • CLEANING CUSTOMIZATION: Creates a precise home map in the SharkClean® app so you can select specific areas to clean on-demand, initiate Matrix Clean™, and set cleaning schedules from anywhere.
  • CONVENIENT HANDS FREE-CLEANING: Voice control easily activate cleaning the whole home, a room, or even a spot through a tap in the app or using voice control with Google Assistant or Alexa. With Recharge & Resume, when low on battery, the robot can return to its base, recharge, and pickup cleaning where it left off.
  • WHAT'S INCLUDED: Shark Matrix™ Robot, Self-Empty Base, and 1 Side Brush.

Description

The Shark Matrix Self-Emptying Robot Vacuum features exclusive Matrix Clean and Precision Home Mapping with incredible suction power. Easily tackles multiple floor types - carpets and hardwood floors and perfect for pet hair. The robot vacuum empties itself into a bagless, self-emptying base that holds up to 45 days of dirt and debris.
Dimensions (Overall): 4.19 Inches (H) x 13.39 Inches (W) x 13.39 Inches (D)
Weight: 13.23 Pounds
Features: Non-Stop Suction, Self-Cleaning Brushroll, Self-Emptying, Rechargeable, Pet Hair Pick-Up, Smart Mapping
Capacity (Volume): .2 Quart
Electronics Condition: New
Cable/Cord Length: 5.5 Feet
Includes: Charging Base
Wattage Required: 35.3 Watts
Number of Speeds: 1
Bag Type: Bagless
Cleaning Path Width: 5.5 Inches
Recommended Surface Application: Carpet, Hardwood, Multi-Surface, Hard Floor
Filter Type: Foam
Hose Length: 0 Inches
Power Source: Battery
Battery: 1 Non-Universal Lithium Ion, Required, Non-Removable
Warranty: 1 Year Limited Warranty. To obtain a copy of the manufacturer's or supplier's warranty for this item prior to purchasing the item, please call Target Guest Services at 1-800-591-3869
TCIN: 88070988
UPC: 622356601771
Item Number (DPCI): 329-00-8444
Origin: Imported
If the item details aren’t accurate or complete, we want to know about it.

Shipping details

Estimated ship dimensions: 17.1 inches length x 15.2 inches width x 10.8 inches height
Estimated ship weight: 17.95 pounds
We regret that this item cannot be shipped to PO Boxes.
This item cannot be shipped to the following locations: American Samoa (see also separate entry under AS), Guam (see also separate entry under GU), Northern Mariana Islands, Puerto Rico (see also separate entry under PR), United States Minor Outlying Islands, Virgin Islands, U.S., APO/FPO
This item ships in its manufacturer’s packaging, revealing what’s inside. ·

Return details

This item must be returned to any Target store.
This item must be returned within 90 days of the date it was purchased in store, delivered to the guest, delivered by a Shipt shopper, or picked up by the guest.
See the return policy for complete information.
Download the safety data sheet (PDF)
This document lists product hazards, safety info and any potential ill effects on human health. All info has been collected and verified by the manufacturer.

Q: Does the wifi network (that is connected to the Shark Matrix AV2310AE and iPhone Shark app) have to provide a connection to the internet?

submitted by JimP - 2 years ago

  • A: The internet isn't required to run the device. When you get ine, you can unbox it, plug it in until fully charged, then press "clean", and it will! All without having connected to the internet.

    submitted byCmpen - 2 years ago

  • A: This can be used without Wi-Fi and the app; however, you won't be able to use the map feature, schedule cleanings, change suction power, etc.

    submitted bySharkNinja Product Expert - 1 year ago
    Brand expert

Q: Is it safe for engineered hardwood floors? Are the brushes hard or soft?

submitted by Z - 1 month ago

  • A: Yes, it’s safe for engineered hardwood floors as long as the floor’s finish is intact, the robot is kept clean, and the brushes are soft.

    submitted bySharkNinja Product Expert - 1 month ago
    Brand expert

Q: Will it keep itself from falling down stairs?

submitted by Ajsian - 3 months ago

  • A: Yes, the Matrix™ Auto-Empty Robot is designed to prevent falls using cliff sensors. For proper function, keep rugs or runners at least 8 inches from stairs. You can also set a no-go zone in the app. Clean the sensors regularly with a dry cloth, as dirty sensors may reduce effectiveness.

    submitted bySharkNinja Product Expert - 3 months ago
    Brand expert

Q: How may brushes does it have

submitted by Cc - 4 months ago

  • A: The Shark Matrix RV2310AE robot vacuum has two side brushes that help sweep debris into the cleaning path and one main brush roll underneath for deep cleaning.

    submitted bySharkNinja Product Expert - 4 months ago
    Brand expert

Q: Does this have multi-floor mapping?

submitted by Me - 5 months ago

  • A: The Shark RV2310AE features Precision Home Mapping using 360° LiDAR technology, which allows it to create a detailed map of your home and clean methodically. However, it does not support multi-floor mapping; it is designed to map and clean one level at a time.

    submitted bySharkNinja Product Expert - 5 months ago
    Brand expert

Q: Does this vaccum hit baseboards or does the lidar stop that?

submitted by Mr Man - 5 months ago

  • A: The Shark RV2310AE uses LiDAR navigation to map your home and avoid obstacles, including walls and baseboards. It’s designed to clean close to edges without hitting them hard. However, light contact can happen occasionally as it aligns itself for thorough cleaning, but it won’t damage baseboards.

    submitted bySharkNinja Product Expert - 5 months ago
    Brand expert

Q: Does the filter need to be replaced? Mine has gotten very dirty over time.

submitted by Mike - 5 months ago

  • A: You can replace filters by searching the Shark Matrix RV2310AE parts. If filters aren't found please contact Shark Robot support at 1-888-228-5531 Mon – Fri 9am — 9pm ET | Sat. 9am — 6pm ET.

    submitted bySharkNinja Product Expert - 5 months ago
    Brand expert

Q: What is the customer service number for this shark device when having a technical issue?

submitted by Holly - 5 months ago

  • A: For technical issues with your Shark Robot, you can contact our support team at 1-800-668-9600 Mon – Fri 9am — 9pm ET | Sat. 9am — 6pm ET

    submitted bySharkNinja Product Expert - 5 months ago
    Brand expert

Q: Does the map update in real time while cleaning? Mine is just showing my house layout. That was a nice feature on another vacuum that I had so I’m hoping this one can do it too.

submitted by Sarah H - 5 months ago

  • A: Thanks for your question! The Shark RV2310AE uses Precision Home Mapping powered by 360° LiDAR vision to scan and build a detailed map of your home. However, this map is created during a dedicated mapping session and does not update in real time while cleaning. Instead, the robot builds a static map that you can view and customize in the SharkClean app, such as labeling rooms, setting no-go zones, and scheduling cleanings. If you're used to vacuums that show live progress during cleaning, this model doesn't currently support that feature.

    submitted bySharkNinja Product Expert - 5 months ago
    Brand expert

Q: Does it work in the dark…will it run overnight?

submitted by Christy - 6 months ago

  • A: Yes, the Shark Matrix Self-Emptying Robot Vacuum can operate in the dark and run overnight.

    submitted bySharkNinja Product Expert - 6 months ago
    Brand expert
See all questions (29)

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Guests are saying

The Shark robot vacuum has garnered a mix of admiration and frustration from guests. Many appreciate its powerful suction and ability to handle pet hair, making it a great choice for homes with animals. The self-emptying feature is a standout, providing convenience for busy households. However, some guests have encountered issues with battery life and mapping accuracy, which can affect overall performance. Despite these concerns, the vacuum's efficiency in cleaning various surfaces remains a highlight.
    Summary created by AI from text of reviews reflecting recent feedback provided across different star ratings (includes incentivized reviews)
    3.8 out of 5 stars with 441 reviews
    49% would recommend
    77 recommendations
    1 out of 5 stars
    Thumbs down graphic, would not recommend
    4 April, 2026Verified purchase

    Not like my old Shark!

    I bought this to replace the old Shark robot that I LOVED. This one is terrible. It misses corners and often stops short of the walls even after re-mapping multiple times. 😩
    1 reply from SharkNinja Product Expert team - 2 days ago
    Hi there, Thank you for your feedback. We’re disappointed to hear your Matrix Robot hasn’t been cleaning corners effectively, stopping short of walls, and not improving even after multiple remapping attempts. We understand how frustrating that must be, particularly when you were expecting this to feel like an upgrade from a robot you previously loved. This isn’t our usual standard, and we appreciate you taking the time to share your experience with us. For further assistance and to make sure your unit is working as it should, please contact our Shark customer support team at 1‑855‑427‑5127, available Monday to Friday from 9 a.m. to 9 p.m. ET and Saturday from 9 a.m. to 6 p.m. ET. Kind Regards, Shark Home
    DD
    Did you find this review helpful?
    2 out of 5 stars
    1 April, 2026
    originally posted on sharkninja.com
    Image

    Too many error codes so it doesn't run overnight.

    I love the vacuum when it works but it's always giving us errors. The lidar is always dirty. It's given me so many error messages it now says to take it in for service. There's no service areas near us. I originally ordered the mop and vacuum system but the fluid containers were too small for decent cleaning so we purchased this one because it was only a vacuum. We purchased it in 2024 and it doesn't work now.
    1 reply from SharkNinja team - 7 days ago
    Hi Suzanne, Thanks for taking the time to share your experience with us. We’re sorry to hear your Matrix Self-Empty Robot has been giving frequent error messages and is now asking for service, especially since you’ve only had the unit since 2024. The LiDAR should not require constant cleaning, and you should not be dealing with repeated interruptions when trying to run daily cleaning sessions. We understand how frustrating this has been, especially with no service centers near you. We’d like to take a closer look at what’s happening and explore the best solution so you can get back to consistent performance. Please reach out to us here so our team can assist you: https://support.sharkninja.com/contact-us Sincerely, Shark Home
    SuzanneM
    Did you find this review helpful?
    5 out of 5 stars
    30 March, 2026
    originally posted on sharkninja.com
    Image

    (no review title)

    We love our shark matrix, it gets all the floors very clean. It makes life so much easier!
    Sherlock Holmes
    Did you find this review helpful?
    1 out of 5 stars
    28 March, 2026
    originally posted on sharkninja.com
    Image

    Horrible reliability

    If you want a vacuum that might last a year before it dies this is the brand for you. On my 3rd Shark 1st one lasted about a year 2nd less then, got it replaced at NC now 8 months later dead again, now out of the original warranty, never buy another Shark
    1 reply from Sharkninja team - 12 days ago
    Hi Jeff, Thank you for taking the time to share your experience with us. Going through multiple vacuums and having each one fail within a year, on top of dealing with warranty limitations is incredibly frustrating, and we appreciate you explaining what you’ve been through. Your feedback truly matters, and we want to help you get this resolved. Even if your unit is outside the warranty window, we still offer additional options that may help. To start, we’d recommend referring to our self‑help guide here to troubleshoot the issue you’re experiencing: https://support.sharkninja.com/en-CA/article/RV2300S-RV2300AE-Series-Shark-Matrix-Auto-Empty-Robot-Troubleshooting-Guide-ca If the steps do not resolve the problem, please follow the directions provided at the end of the guide, which will walk you through how to receive further assistance from our team. Kind Regards, Shark Home.
    Jeffff
    Did you find this review helpful?
    3 out of 5 stars
    27 March, 2026
    originally posted on sharkninja.com
    Image

    Nice LIDAR capabilities, but lost suction power

    We've owned the Matrix for about 3 years. It worked great for the first couple, and it still does a nice job of covering all the computerized map regions of the house. But it seems to have lost suction, and no longer even picks up all the obvious dust, dirt, and debris off the wood floor or carpet. We've cleaned everything we can on the machine but it hasn't helped. To really clean we have to use the full size Shark vacuum.
    1 reply from SharkNinja team - 13 days ago
    Hi there, Thank you for taking the time to leave a review. We’re truly sorry to hear that your Matrix has started losing suction after years of working well. We understand how frustrating it is when your robot no longer picks up dust and debris the way it used to, especially after you’ve already taken the time to clean everything you can. We’d really like to help troubleshoot this further and see what we can do to get your unit performing properly again. When you have a moment, please visit our support page via the link below and follow to steps outlined. https://support.sharkninja.com/article/RV2300-Series-Shark-Matrix-Robot-Troubleshooting-Guide?redirect=false Kind regards, Shark Home
    Colorado
    Did you find this review helpful?
    5 out of 5 stars
    22 March, 2026
    originally posted on sharkninja.com
    Image

    Shark robot

    I’m very happy about the way it cleans i have 2 cats. When it empties there is no dust.
    2 fuzzy cats
    Did you find this review helpful?
    2 out of 5 stars
    20 March, 2026

    Below Average

    I can’t recommend this vacuum at all. Had it for a year and a half and it’s already needing to be replaced. The vacuum itself works for the most part but the software and the app are a HUGE disappointment. Not impressed.
    1 reply from SharkNinja Product Expert team - 17 days ago
    Hi Ryan, Thank you for your feedback. We’re disappointed to hear that, after about a year and a half, your Matrix Robot now needs replacement and that the app experience hasn’t met your expectations. We understand how frustrating this is, and this isn’t the experience we want our customers to have. We truly appreciate you sharing these details with us. For further assistance and to explore the options available to you, please contact our Shark customer support team at 1‑855‑427‑5127, available Monday to Friday from 9 a.m. to 9 p.m. ET and Saturday from 9 a.m. to 6 p.m. ET, so we can take a closer look and help make this right. Kind Regards, Shark Home
    Ryan
    Did you find this review helpful?
    5 out of 5 stars
    18 March, 2026
    originally posted on sharkninja.com
    Image

    Overall a great unit

    I was very apprehensive about going to another Shark given the problems I had with my old one. But I am happy to report that this unit goes where the other unit would easily get hung up. If I had any complaint at all, it would be the house mapping. The map it shows is nothing like our house. Similar in ways, but it makes it very difficult to name rooms as they don’t have shapes of our actual house.
    Red 75
    Did you find this review helpful?
    1 out of 5 stars
    18 March, 2026
    originally posted on sharkninja.com
    Image

    Not a fan of the Matrix

    My original Shark robot vac was much more efficient with regard to cleaning. The matrix gets caught in the refrigerator, on a rug, etc. I am all about NEW technology, but the OG did a much better job. I want to throw this in the dumpster. I am a long time Shark customer, but this has me thinking about going elsewhere .
    1 reply from SharkNinja team - 19 days ago
    Hi there, Thank you for taking the time to share this feedback with us. We’re really sorry to hear your Shark Matrix Robot isn’t performing as efficiently as your previous Shark robot. We understand how frustrating it is when it gets caught on rugs, edges, or around appliances like the refrigerator, especially when you’ve had a better experience with older models. We know how disappointing it feels when an upgraded model doesn’t meet expectations. Please click the link below to try our self‑troubleshooting steps. If the issue isn’t resolved, you’ll be guided to our customer service team, where we can take a closer look and assist you further. https://support.sharkninja.com/en-CA/article/RV2300S-RV2300AE-Series-Shark-Matrix-Auto-Empty-Robot-Troubleshooting-Guide-ca Kind regards, Shark Home
    SharkLoyal
    Did you find this review helpful?
    3 out of 5 stars
    17 March, 2026
    originally posted on sharkninja.com
    Image

    Okay but could be better

    Not as good as one with 2 collecting brushes so it has to make multiple passes.
    1 reply from SharkNinja team - 23 days ago
    Hi there, Thank you for leaving a review on the Shark Matrix. We truly appreciate you taking the time to share your experience in comparison to your previous model. Your feedback is valuable, and we'll be forwarding it to our team for review so we can continue improving our products. Kind regards, Shark Home
    DrDem
    Did you find this review helpful?
    2 out of 5 stars
    15 March, 2026
    originally posted on sharkninja.com
    Image

    Get something else

    Doesn’t clean thoroughly, brush wears down, leaves black scuffs of baseboards, gets stuck on/under ANYTHING, won’t pass through a gap in furniture that’s under ~36”
    RichardMc17
    Did you find this review helpful?
    5 out of 5 stars
    8 March, 2026
    originally posted on sharkninja.com
    Image

    great robo vac

    got this to replace a roomba...the difference is amazing, The dirt container is always full (yes, messy house, dogs, cats, etc) this thing runs quietly, goes everywhere, has great mapping system and works with my alexa!!
    SMJX
    Did you find this review helpful?
    1 out of 5 stars
    4 March, 2026
    originally posted on sharkninja.com
    Image

    Not Worth It

    I bought this robot vacuum about 6 months ago to replace another Shark robot Vacuum I had for almost 5 yrs, that quit operating correctly. To say I am disappointed in this model is a huge understatement. Daily, I receive many error notifications via the app and spend too much time seeing what is wrong with it. It gets stuck against a wall or door for no reason and on a kitchen rug, entry rug, bath rug - it doesn't matter. Just because it feels like it I guess. I have remapped my house several times, no difference. And, it is very very noisy, even on the eco mode. Much more so than my original one. When it stays running and does its job, it does pick up the dirt and dog hair, which is the only positive thing I can say about it.
    1 reply from SharkNinja team - 1 month ago
    Hi there, Thank you for taking the time to share this feedback with us. We’re really sorry to hear you’ve been experiencing so many issues with your Shark Matrix, from the error notifications to the navigation problems and noise. We understand how frustrating and disappointing this must be, especially after your previous robot lasted so long. Please click the link below to try our self‑troubleshooting steps. If the issue isn’t resolved, you’ll be directed to our customer service team, where we can take a closer look and assist you further. https://support.sharkninja.com/en-CA/article/RV2300S-RV2300AE-Series-Shark-Matrix-Auto-Empty-Robot-Troubleshooting-Guide-ca Kind regards, Shark Clean
    KWCYPRESS
    Did you find this review helpful?
    1 out of 5 stars
    24 February, 2026
    originally posted on sharkninja.com
    Image

    If you like coming home from work and wondering…

    If you like coming home from work and wondering whether or not the several hundred dollar robot vacuum you purchased has done what it is designed to do and cleaned your basement, this might be the buy for you! On roughly 7/10 I come home from work only to find the robot has only completed 15-20% of its mission due to various reasons like getting and simply shutting down, or the brush roller getting stuck. I have dogs and intended to use this machine for “daily maintenance” of my floors in between proper a sweep and mop. I go around daily and pick up anything that may cause the roller to get stuck, only for it to not finish its job when I return home. A very frustrating product that has me wishing I didn’t buy into the robot vacuum fad.
    1 reply from SharkNinja team - 1 month ago
    Hi Tom, Thanks for taking the time to share your feedback. We’re disappointed to hear that your Shark Matrix isn’t completing its full cleaning cycle. We understand how frustrating it must be to come home after a long day only to find the vacuum didn’t finish its task. Issues like the brushroll getting stuck or the robot shutting off unexpectedly are not normal, and we’d love to help get this resolved. Please use the link below to visit our self-help guide to troubleshoot your unit. If the steps are unsuccessful, please follow the directions provided at the end of the guide. https://support.sharkninja.com/en-CA/article/RV2300S-RV2300AE-Series-Shark-Matrix-Auto-Empty-Robot-Troubleshooting-Guide-ca Kind regards, Shark Clean
    Tom86
    Did you find this review helpful?
    1 out of 5 stars
    21 February, 2026
    originally posted on sharkninja.com
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    Pad keeps coming off

    Absolutely horrible product. Both this off timtok. Mopping pad keeps coming off. About to run this piece of trash under my truck. Waste of money.
    1 reply from SharkNinja team - 2 months ago
    Hi Nixan, Thank you for taking the time to leave a review. We’re really sorry to hear about your experience, and we completely understand how frustrating it is when the mopping pad won’t stay attached. This is definitely not the experience we want for you. We’d like to help troubleshoot the issue and see what might be causing the pad to come off. Please visit our support page via the link below for step-by-step guidance to troubleshoot and resolve the problem. https://support.sharkninja.com/article/RV2300S-RV2300AE-Series-Shark-Matrix-Auto-Empty-Robot-Troubleshooting-Guide?redirect=false Kind regards, Shark Clean
    Nixan
    Did you find this review helpful?
    1 out of 5 stars
    14 February, 2026
    originally posted on sharkninja.com
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    Horrendous product

    This is quite possibly the worst robot vacuum I have ever used. The app is poor and I’ve had to re-map my house multiple times to try to get it to go to the right rooms for cleaning. It doesn’t matter. It doesn’t go anywhere I want it to. I have it docked in the dining room (where most of our crumbs accumulate) and if I select that room for it to clean, it goes all about the house. Why. It’s is IN the room I want it to clean! The sweeping brushing often falls off and it tries to suck it up and I’ll get a cry for help from it. I implore you to buy any other vacuum other than this one. I have gone back to using a broom and dustpan. Save your money. There are plenty of better non-name brands out there that work 100 times better than this one.
    1 reply from SharkNinja team - 2 months ago
    Hello there, Thank you for taking the time to share your feedback with us. We’re truly sorry to hear about the frustration you’ve encountered with your Shark Matrix. A product designed to make life easier should never cause this level of inconvenience. You shouldn’t have to remap your home repeatedly, wrestle with an app that doesn’t respond as expected, or deal with parts falling off during a simple cleaning cycle. That’s absolutely not the experience we want for you, and we sincerely apologize for the time and effort this has cost you. We’d recommend that you refer to our self-help guide here to help troubleshoot the issue you’re experiencing: https://support.sharkninja.com/en-CA/article/RV2300S-RV2300AE-Series-Shark-Matrix-Auto-Empty-Robot-Troubleshooting-Guide-ca If the steps are unsuccessful, please follow the directions provided at the end of the guide. Kind Regards, Shark Clean
    BosCTS
    Did you find this review helpful?
    4 out of 5 stars
    12 February, 2026
    originally posted on sharkninja.com
    Image

    very good vacuum results in thoroughness of job!

    Got this as an upgrade to my first shark robot. But the noise level is crazy! It does a really great job of cleaning my hardwood, area rugs and carpeting. I am pleased with the clean factor!! Just can't understand the noise level. I might also say that having the single longer little spinning brush is an issue sometimes as it gets itself stuck on my area rugs!! and ends up trying to climb the fold it creates! Consequently, I have had to put tape under rug edges to stop this. So I personally prefer two spinning brush things that are a bit shorter instead of the longer single brush. I have to say I am VERY careful about emptying and washing all componets to my vaccums as this is an important step in caring for your machines!! and this take apart and wash factor of ALL SHARK vaccums is why I buy sharks in the first place!! Thank you shark!
    Viii
    Did you find this review helpful?
    2 out of 5 stars
    12 February, 2026
    originally posted on sharkninja.com
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    Disappointed on the single brush

    Very disappointed the description is not to clear about the matrix having a single side brush. This is not my first matrix. The first came with 2 brushed and cleaned amazing. The single brush suck as it pushes dirt and does not pick up well.
    1 reply from SharkNinja team - 2 months ago
    Hey Shell, Thanks for taking the time to leave a review. We dropped the ball here, and we’re really sorry. We're deeply unhappy to hear about the disappointment regarding the Matrix model’s single side brush. We understand how frustrating it must be, especially since your previous Matrix included two brushes and delivered the cleaning performance you expected. It’s never our intention to cause confusion, and we know how important accurate details are when choosing a device for your home. Your experience with the single brush pushing dirt instead of picking it up properly is definitely not the level of performance we want for our customers. Feedback like yours is incredibly valuable, and we’ll make sure it’s shared with the appropriate team for review. If you do require further assistance with your Robot, please feel free to reach out to our support team via the link below. We are always ready to assist and ensure your experience is a positive one. Contact Page: https://support.sharkninja.com/contact-us Kind Regards, Shark Clean
    Shell2026
    Did you find this review helpful?
    4 out of 5 stars
    11 February, 2026
    originally posted on sharkninja.com
    Image

    Love my Shark!!

    I got my Shark after having trouble with my first one, guess it was a dud. I was very pleased with the first one until something happened, but I was graciously sent another one and has been working well for the past 2-3 weeks. The only complaint I have is that it doesn't go all the way to the edge of the walls, otherwise I love the ease of not having to dump the lint or whatever it picked up while working. Especially love that I can program it to clean on certain days or just have it clean at any time I need.
    Shark Jason
    Did you find this review helpful?
    1 out of 5 stars
    10 February, 2026
    originally posted on sharkninja.com
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    Battery issues

    Started saying it needed a new battery. Replaced it and it still says it needs a new battery. It will not charge or reset. Sadly this year I will be having to shop for a new vacuum and most likely a new brand.
    1 reply from SharkNinja team - 2 months ago
    Hello, Thank you for taking the time to leave a review. We’re deeply unhappy to hear that you’re experiencing charging issues with your Robot. We understand how frustrating it can be after replacing the battery, and you're still experiencing issues. We completely understand how this situation can negatively affect you, and it’s certainly not the experience we want for our customers. To resolve this as quickly as possible, we recommend contacting our team through our support page, where one of our agents can assist you directly, or you can check out our self‑help guide for step‑by‑step troubleshooting related to charging issues. You’ll find all relevant links included below. Self-Help Guide: https://support.sharkninja.com/article/RV2300S-RV2300AE-Series-Shark-Matrix-Auto-Empty-Robot-Troubleshooting-Guide Contact Page:https://support.sharkninja.com/contact-us Kind Regards, Shark Clean
    MeliRey
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