Oral-B iO Series 2 Electric Toothbrush with Timer Multiple Brush Modes and Brush Head - Forest Green

We're so sorry to hear about this. Please call us at (800) 566-7252 so we can gather more details on your brush handle for our Quality Team and help you get a replacement iO 2.

Thanks for leaving your review and feedback, Kezza. We're so sorry you've experienced this. Please know that there’s nothing in our toothbrush components that would cause mold, especially before use. Mold requires organic material to grow, which isn’t present in our brushes. It’s important to clean and dry your brush after each brushing session by rinsing the brush head under running water with the handle turned on. Then switch it off, remove the head, clean both parts separately and dry them before reattaching. Also, we don't recommend soaking. You're welcome to call us at (800) 566-7252 for any further assistance.

We're sorry to hear about this, and would like to gather some additional details so we can pass them along to our Quality Assurance Team. Please call us at (800) 566-7252.

We appreciate you bringing your experience to our attention. We're incredibly to hear that this has been going on with your iO Series 2.

Abe, we're incredibly sorry to hear about your experience. As you can imagine, this isn't the Oral-B quality we expect, which is backed by our limited 2-year warranty. We'd like to get to the bottom of this and help you further. If you have not done so already, please try a different outlet, and if that doesn't help, please give us a call at 800-566-7252.

Thank you so much for taking the time to review our iO Series 2. We're incredibly sorry to hear that this has been your experience. Please know that there’s nothing in our toothbrush components that would cause mold before use. Mold requires organic material to grow, which isn’t present in our brushes. While it’s rare, mold can develop after use if the brush is stored in a damp area or comes into contact with certain cleaning agents or soaps that can make the plastic porous. By rinsing the brush head under running water with the handle on, then switching it off, removing the head, clean both parts separately, and dry them before reattaching, this can prevent the mold growth. We'd like to connect about this some more and help. Please call us at 800-566-7252.

We understand that seeing buildup on your toothbrush brush head can be concerning, Marcy. This is often just residue from regular use. Even with rinsing after each use, toothpaste can harden over time, creating a chalky coating that may appear black, brown, orange, pink, or grey, depending on your toothpaste and water hardness. To help prevent this issue, we recommend rinsing the brush head thoroughly while the toothbrush is switched on. Next, remove the brush head and thoroughly rinse the brush head and handle, and wipe dry with a clean soft cloth. Your satisfaction matters to us, and we’d like to gather some information to further assist you. Please give our Oral-B Team a call at 1-800-566-7252 from 9AM -- 6PM EST Monday–Friday.

Paulina, we can imagine how disappointing it was to see that your iO 2 never worked, and want to help. Please know, there are many quality checks in place to ensure only the best products reach you. So we can help you further, please call us at (800) 566-7252.

We’re sorry to hear about your experience and understand your concern, especially when you’ve tried cleaning it, Natalia. Our products are manufactured and packaged under strict quality controls to ensure they reach you in the best possible condition. All of our electric toothbrushes are designed to make cleaning easier; nothing can get inside and would cause an unpleasant odor. Rest assured buildup is not harmful and can be easily removed with thorough cleaning, and we suggest trying our tips to avoid possible bacteria growth. After brushing, thoroughly rinse the brush head while the toothbrush is switched on. Then after rinsing, switch the brush off, remove the brush head from the handle, and clean both parts separately under running water. Wipe both the handle and brush head dry (with a soft towel) and leave them to air dry completely before putting them back together. If necessary, it is OK to use a mild detergent/cleanser and water to clean the outside of the handle. We’d love the opportunity to learn more. Please call us at (800) 566-7252 so we can assist you further.

Christian, thank you so much for your feedback. We're incredibly sorry for the confusion and frustration. To answer your questions, this brush has a 24 hours charge time but a 4 week battery life when brushing for 4 minutes a day. The charging light near the on/off switch blinks green while charging. Once fully charged the indicator light turns off. If the battery is running low, the light blinks red after switching the brush off. The three modes for this brush are: Super Sensitive, Gentle, and Daily Clean. You can tell what mode you're on based on the rpm. We'd like to connect about this, ensure your feedback is heard, and answer any other questions you may have. We can be reached at 800-566-7252.

We're so sorry to hear about this. We understand how frustrating this can be. Please know that there’s nothing in our toothbrush components that would cause mold before use. Mold requires organic material to grow, which isn’t present in our brushes. While it’s rare, mold can develop after use if the brush is stored in a damp area or comes into contact with certain cleaning agents or soaps that can make the plastic porous. Cleaning the brush after each use may prevent this from happening. We'd like to connect about this and help. Please call us at 800-566-7252.

We are sorry for the difficulty you're describing, Mel. To keep your Oral-B iO 2 brush head and handle clean after brushing, rinse the brush head under running water while the handle is still on. Try switching the handle to the most intense setting; this could help water clean out those nooks and crannies. Then, switch the handle off, detach the brush head, and rinse both separately under running water, making sure water runs inside the top of the handle and brush head. Wipe everything down with a soft cloth before reassembling, ensuring the brush head is fully pushed onto the handle with no gap. Store your toothbrush upright to air dry. Need more help? Give us a call at 1 (800) 566-7252.

Thank you for leaving your review. We’re sorry to hear that your toothbrush stopped working after six months. This is unexpected, as our brushes go through many quality checks to ensure they perform at their best, and we apologize that wasn’t your case with this product. Your feedback is important to us and will be shared with our quality team. We’d like to learn more about your experience and get you back to your best brushing routine. Please call us at (800) 566-7252 so we can assist you further.

We're sorry to hear you feel this way, Erin. Please know that there’s nothing in our toothbrush components that would cause mold before use. Mold requires organic material to grow, which isn’t present in our brushes. While it’s rare, mold can develop after use if the brush is stored in a damp area or comes into contact with certain cleaning agents or soaps that can make the plastic porous. If you have any questions or would like to share more, please give us a call at (800) 566-7252.

Thank you for your feedback. We’re sorry to hear that you’re unhappy with the features of your brush. Please be assured that our products undergo many quality checks and testing to ensure they arrive in perfect condition and are something you’ll enjoy. The brush head bristles can wear faster by applying too much pressure, rinsing a toothbrush under hot water, or soaking it in a solution. Your feedback is helpful, and we’d like to hear more. When you’re able, please call us at (800) 566-7252 so we can assist you further.

Alex, we're sorry to learn your toothbrush isn't starting, and is getting dirty. Please know, we have many quality checks in place to ensure only the best products reach you. For the best help with cleaning, we recommend following the directions in your manual to clean your brush after each use. So we can help you further, please call us at (800) 566-7252.