Brita Extra Large 27-Cup UltraMax Filtered Water Dispenser with Filter - Gray: Water Filtration, Hand Wash, Flip-Top Lid

A: Kimberly, we noticed your post and are grateful for your valuable feedback. Quality is essential to our business, and we're sorry to hear that our Brita UltraMax Dispenser leaked. So we can learn more and assist you directly, please call 800-242-7482, mentioning ref# 251126-000190. We hope to speak with you soon. Shannon from The Brita Team

A: This happened to me. Thought my 2 yr old fridge was leaking from the freezer/ice dispenser. Woke up several times with my newly installed LVP floors soaked. Almost had a $200 fridge repair when I found out this pitcher leak was common. Issue is the gasket isn't sealing well when using the level. Reddit users recommend after dispensing water to let the lever "snap back" vs gently releasing. Honestly this did the trick. Saved a $200 fridge repair tech visit but sadly messed the new flooring up.

A: AKA dismissing the fact that thousands of people are having the same issue with this product and no one will ever get back to them

A: Not publicly addressed. Purchased this in 2025. Leaked within a few weeks. Thought it was my fridge & almost had a $200 repair bill for tech to come out. Reddit users cited a gasket issue & suggested to let lever snap back after dispensing. That actually worked for me but after a week of thinking my fridge was leaking on my newly installed flooring.

A: Thanks for connecting with us, Susan, and we're sorry about the leaking you encountered from our Ultramax Dispenser. Feedback like yours helps us to improve our products, and we're happy to share your comments with our team. So we can help, please give us a call at 800-242-7482 using reference number 240111-000077. We're eager to chat with you. Alexandrea from The Brita Team

A: A minute or 2

A: Hi, there! That's a great question. The time it takes for water to pass through the filter will vary according to how the carbon has settled inside filter as well as how the water is poured in. Typically, it should take no longer than 10 minutes for the water to fill the pitcher. Should you have any further questions or concerns, please feel free to reach out to us at 1-800-24-BRITA between 9am-5:30pm EST and we'd be happy to help you.

A: Mine takes much longer because whe the water level reaches the downspout portion of the insert, the water almost stops draining. I thought maybe the filer was too used, but a new one does the same.

A: We went through at least 4 of these, the most expensive black one.. bought a stainless steel spout.. ect. Nothing worked and horrible leaking or cracking. We gave up. But now I have tons of filters I don’t know what to do with.

A: Nico, thanks for sharing your experience with our UltraMax Dispenser. We're sorry to hear you've been dealing with leaking, and we'd like to find the best solution for you. Please reach out to us at 800-242-7482 and mention #250603-000218. Hope to hear from you soon. Monique from The Brita Team

A: Oh no, Kay! We're so sorry to hear that the spout of our Ultramax Dispenser sprang a leak, and we're here to help. Please call us at 800-242-7482 and keep up with #250305-000139. Talk to you soon. Jeffery from The Brita Team

A: Great question, and thanks for asking. Hand-wash your Ultramax Dispenser, lid, and reservoir periodically with a mild detergent. Please don't wash in the dishwasher or use abrasive cleaners. If you have any additional questions, please call us at 800-242-7482 using reference number 230626-000770. Thanks for allowing us to help. Alexandrea from The Brita Team

A: Hi there, Gilbert. We're sorry to hear you had trouble removing the reservoir of our Brita Ultramax Dispenser, and we'd like to give you a few tips. Using both hands, pull the reservoir up from the housing evenly on all sides. If you have any difficulty, try placing your dispenser on the counter. As it warms to room temperature, the tank will expand a little then the reservoir will be easier to remove. Another option is filling the dispenser with water, then turning it upside down in your sink. The pressure of the water should cause the reservoir to separate from the housing. Also, there have been no recent changes to the model. We hope this helps. If you have any additional questions, please reach out to our team at 800-242-7482 and reference this number: 201117-000983. Jeffery from The Brita Team

A: You're lucky you get two weeks out of a filter! I switched from Brita almost 20 months ago because I had bad tasting water immediately from Brita filters. It was strange because I had been using Brita for a long time and then it was like the manufacturer changed something with the filters. I tried buying them in different places and nothing seemed to make a difference. I ended up switching to Pur and have had no issues.

A: Hello. Thank you for bringing this to our attention. We're sorry to learn about the taste of your filtered water. While we wouldn't expect for this to happen, we'd love to lend you a helping hand. So we may continue to assist, please reach out to us at 800-24BRITA and mention this reference number: 180615-000808. We hope to talk to you soon. Jess from the Brita team

A: Depending on how much you use the Brita, the filter needs to be changed pretty often, like every month or two. I also noticed it gets slimey in the reservoir and at the bottom of the Brita if it's not cleaned often enough. Hope this helps!

A: Hello there. We're sorry to hear that your Brita UltraMax Dispenser has developed algae. We wouldn't expect this, and we'd love to help. Please give us a call at 800-24BRITA for further assistance, and be sure to mention this reference number: 180104-000716. We hope to hear from you soon! Mel C. with the Brita team

A: Thanks for your interest in our Brita UltraMax Dispenser. While some models feature an electronic filter reminder indicator, this particular model does not have one. We hope this information is helpful. Shannon from The Brita Team