Shark Navigator Powered Lift-Away Upright Vacuum NV586 12" Cleaning Path Purple: HEPA Filter, Pet Hair, Swivel Head, Multi-Surface, 25' Cord

A: Pull away instead of pushing forward

A: I have the same problem without shag carpeting. The beater bar just keeps stopping on carpet. The vac is brand new, right out of the box. I will be returning this. It seems like the beater motor isn't strong enough. Even my battery powered robot vac keeps its beater spinning on the same carpets.

A: I purchased the vacuum today and having the suction opened at its max does not resolve the problem with the non-rotating roller on shag or high piled carpeting. I really wanted this vacuum to accomodate my needs but unfortunately I must return the unit.

A: Did you try opening the suction control so it is not so strong? Not sure if that will help because I do not have any shag carpeting.

A: Hello Sharon P, We are sorry to hear that you are experiencing difficulty with your Shark® vacuum. We ask that you reach out to Shark® Customer Care at 877-581-7375. Representatives are available Mon.-Fri. 9am - 9pm ET | Sat. 9am - 6pm ET. Thank you, The Customer Support Team

A: There is a suction valve on the handle. You just have to decrease your level of suction on shag or thicker carpeting. Very simple and effective.

A: I noticed that Shark sells a motorized attachment on their website that looks like it would be great for stairs. Costs $50.

A: Yes, very easily. There is a lift away feature. Light and easy. Love this vacuum.

A: Yes, but you have to take the dirt tank off and carry it with you as you go.  Works pretty well.

A: You could do stairs, BUT its quite heavy and off balance.  If you took tank off and only used the wand with the brush, but you still have to hold the tank or it falls over bashing the walls and furniture.

A: This unit is great for leaning stairs as you can carry the lift-away portion while vacuuming stairs.

A: Shark made the brush roll un-replaceable, even going so far as to make the base removal screws tamper-proof, thus ensuring that you'll need to replace the whole unit long before its useable life is over. Very disapppointing. My unit is only 5 years old and works great, but the brush roll is completely worn out.

A: Hello GDT, We would like to inform you that the brushroll for the Shark Navigator® Powered Lift-Away® Vacuum is not replaceable. We hope this information helps. The Customer Support Team

A: I disassembled my NV586 floor nozzle and removed the worn out brushroll (the screws are not tamper proof, you just need the right tools). Need Shark to tell me which brush roller to is compatible.

A: You can buy replacement brush rolls on a certain "large-river" website, $11. These are not made or sold by Shark, but probably made in the same factory... All NV5XX models use the same brush roll.

A: I called Shark, and they referred me to the manual which states the following on page 19: RECOMMENDED FILTER CLEANING SCHEDULE: Pre-Motor Filter Kit (Foam & Felt) XFFT580 Clean every 3 months. Post-Motor Filter (HEPA) XHEP580 Clean once a year.

A: I would love to buy an extra filter for mine but don’t think they make them!

A: https://www.thinkcrucial.com/ Think Crucial Unusual name for a replacement filter company but they have the best prices & have quality products. Free shipping.

A: For assistance with your Shark please contact our Customer Care Team at 877-581-7375.

A: We would like to let you know that this unit weighs 15.2 lbs and is very easy to handle.

A: It is much lighter than a big bulky bag vaccum, and much easier to use. I love that I can easily switch to the attachments and back again.

A: I find it way heavier & more difficult to use (wobbles) than my Dysons :( Husband has to use this vacuum as I will not. Do agree lighter than a regular old type vacuum. Would never buy again even if works well because too heavy & wobbly for my liking.

A: We would like to let you know that this unit has 2 spots on the back of the unit to store attachments.

A: The brush and wand (upholstery and crevice tools) attach to the unit. The model I purchased has a non-motorized head for wood and tile. That does NOT store on the unit.

A: Yes, they attach on the bottom in the back.

A: It is Corded, not rechargeable

A: Corded - and it has a nice long cord!

A: We would like to let you know that this unit is corded.

A: We would like to inform you that this unit is safe to use on all types of floors including hardwood floors.

A: When you turn on the hard wood floor mode the brush turns off so no concerns about scratching!

A: It has a hard floor mode and attachment; I've not had any issues with the vacuum.

A: Yes it does have variable suction control.

A: We would like to let you know that this unit does have suction control.

A: Not that I noticed but it does for carpet vs hardwood floors/linoleum. Comes with several attachments, so those may work for drapes.

A: We would like to let you know that this unit weighs 15.2 lbs.

A: Why do some reviews list this as 21.2 pounds?