BISSELL CrossWave OmniFind Wet Dry Vacuum 3967 12" Cleaning Path Gray: Cordless, Pet Hair Pick Up, Lithium Ion Battery, 25 Min Run Time

A: If your CrossWave OmniFind cordless isn’t charging, first make sure the charger is firmly plugged into both the wall outlet and the charging port/base, and check that the outlet works by testing another device. Look for any charging indicator lights on the machine—if they don’t come on at all, remove and re-seat the machine on the charger and make sure there’s no debris blocking the contacts. If it still won’t charge, we’d recommend reaching out to us so we can help with more detailed troubleshooting or warranty options: in the US you can call BISSELL Consumer Care at 1‑800‑237‑7691, and in Canada at 1‑800‑263‑2535.

A: Hi Maggie! Yes, the CrossWave OmniFind Wet Dry Vacuum can be used on LVT flooring, including Cortek. It’s designed for sealed hard floors, and LVT falls into that category.

A: Hi Jodie. Yes, the CrossWave OmniFind can be used on area rugs. It has a mode designed for refreshing and cleaning rugs while still being safe for sealed hard floors.

A: Yes, the brush roll on the BISSELL CrossWave OmniFind Wet Dry Vacuum is replaceable. We design these parts so you can swap them out easily whenever they wear down or if you want a fresh one for the best cleaning performance. If you ever need help finding the right replacement or installing it, our Consumer Care team is happy to help at 1‑800‑237‑7691.

A: Great question! The BISSELL CrossWave OmniFind has a Clean-Out Cycle that will help mitigate any lingering odors!

A: Thanks for asking, Steve. The CrossWave OmniFind is designed to vacuum and wash at the same time, so it’s not intended for dry vacuuming alone. For dry-only cleaning, we’d recommend using a dedicated dry vacuum.

A: Hi. The CrossWave OmniFind 3967 doesn’t include a HEPA filter. It’s designed to combine vacuuming and mopping in one simple step. So you are using water and formula while cleaning.

A: Yes, the BISSELL CrossWave OmniFind is safe to use on luxury vinyl plank (LVP) flooring that is sealed or waterproof. It’s designed for multi-surface cleaning and works well on sealed hard floors like vinyl, tile, laminate, and hardwood. Just make sure to use the hard floor mode, which adjusts the brush roll and solution flow appropriately.

A: Thanks for the question, Stef! Yes, the BISSELL CrossWave OmniFind (model 3967) is designed to be used with BISSELL-approved cleaning solutions. Using the correct formula helps ensure optimal performance and protects the internal components of the machine. Approved formulas include: Multi-Surface Formula Pet Multi-Surface Formula Hard Floor Sanitize Formula Wood Floor Formula FreshStart™ Clean Out Cycle Formula